Can I return items paid for using Atome?

We recommend taking videos of order opening or unboxing when the order arrives at its destination.

For defective, or incorrect or missing products *from Sephora Indonesia), we have a 7-day exchange policy for store purchases upon purchase date, subject to the terms and conditions.

As per our standard Returns policy, the purchase price will be refunded to you using the original payment method.

If you have already made one or more payments and an amount is owed to you, that amount will be refunded to the credit/debit card you used to place the order.

Once we have received the returns, Atome processes the refund immediately and will send you an email to confirm that the refund has been applied.