When does my account go inactive?

An account will be considered inactive if it has not shown any spending or redemption activity in the last 18 months.

You can regain your active status by either making a purchase with us or by redeeming a reward from the Rewards Boutique.
If you are in-store, please remember to present your Beauty Pass information to the Beauty Advisor so that the transaction or redemption will qualify towards your account.

How can I check when my last activity was?
Please get in touch with our Customer Service Team here to check your last purchase or point activity, and select the concern as 'Points'.