Clean at Sephora
- Why is the "Clean at Sephora" programme undergoing changes?
- What are the benefits of the new seals in the "Clean at Sephora" programme?
- Who is the team Sephora partnered with to define the seals?
- How are the new seals different from the old versions?
- What are the changes being made to the "Clean at Sephora" programme?
- How do the new seals differ from the previous "Good For" seal seen in Sephora stores in Europe and "Planet Positive" seal seen in Sephora stores located in the US, South East Asia and Oceania?
Stores
Orders
- How do I place an order?
- Where is my order confirmation number ?
- How do I know if my order went through?
- Why does my Order Status show “payment pending”? Should I re-create a new order?
- Can I purchase items in bulk?
- What do I do when items in my cart are Out of Stock?
Payment
- What kind of payment method may I use at sephora.co.id?
- How do I make a payment with Virtual Account (VA)?
- How do I make a payment with a Credit Card?
- What is Atome?
- Who can use Atome?
- What products can be paid for using Atome?
Shipping and Delivery
Returns
Account
Beauty Pass
- How does the New Points Expiry Policy work?
- When will the New Points Expiry Policy begin?
- How am I affected? What happens to my current Beauty Pass Points?
- What will happen to my expired points?
- How do I check my point balance?
- How can I burn my Points?
Others
- Why was my review rejected?
- How do I write a good review?
- I am receiving an email that is not for me
- Are your products authentic?
- Can I get a list of ingredients for a product?
- Can you notify me when an “Out of stock” product is back in stock?