Clean at Sephora
- Why is the "Clean at Sephora" programme undergoing changes?
- What are the benefits of the new seals in the "Clean at Sephora" programme?
- Who is the team Sephora partnered with to define the seals?
- How are the new seals different from the old versions?
- What are the changes being made to the "Clean at Sephora" programme?
- How do the new seals differ from the previous "Good For" seal seen in Sephora stores in Europe and "Planet Positive" seal seen in Sephora stores located in the US, South East Asia and Oceania?
Stores
Orders
- How do I place an order?
- Where is my order confirmation number ?
- How do I know if my order went through?
- Why does my Order Status show “payment pending”? Should I re-create a new order?
- Can I purchase items in bulk?
- What do I do when items in my cart are Out of Stock?
Payment
Shipping and Delivery
Post-Purchase Policy
- Post-Purchase Product Policy
- What do I do if I had an allergic reactions?
- Can I return items purchased online at a Sephora store?
- What happens if I am unhappy with the product I purchase or I changed my mind?
- What is the procedure for claiming a GHD product that has been damaged in the warranty period?
Account
Beauty Pass
- How can I redeem my Birthday Gift? (White, Black & Gold Members)
- I have questions redeeming my Beauty Pass Rewards.
- I signed up as a Beauty Pass Member in one of the Sephora stores. Do I need to sign up online again?
- I signed up as a Beauty Pass Member in one of the Sephora stores. How can I activate my Beauty Pass Membership online?
- I forgot to flash my virtual Beauty Pass Card in store. How do I get the points from that purchase credited to my account?
- Can I earn points when I shop overseas?
Others
- Why was my review rejected?
- How do I write a good review?
- I am receiving an email that is not for me
- Are your products authentic?
- Can I get a list of ingredients for a product?
- Can you notify me when an “Out of stock” product is back in stock?