What is the return and exchange policy?

Online Purchase:

1. Exchanges are valid within 14 days from the date of purchase by emailing [e-mail] and providing the order number, complete information on the affected product, a clear product picture, and an unboxing video.

2. Exchange applicable only for original packaging, the product must be in the same condition as purchased, sealed and unused.

3. Exchange applicable for normal price only and not applicable for discounted/sale item.

4. Exchange applicable only for the same product.

5. Exchange not applicable for free product/GWP.

6. Exchange not applicable for used devices/tools.

7. To exchange a defective device/tools by visit the Customer Service Center for more information.

FOREO: www.foreo.com or Foreo Apps 
TYMO: [phone] 

8. Products purchased as part of a multi-items, set, kit or package must be exchanged with the same set/kit/package.

9. Sephora reserves the right to amend exchange policy without prior notice.

In-Store Purchase

1. Exchange are valid within 14 days from the date of purchase with original receipt.

2. Exchange applicable only for original packaging, the product must be in the same condition as purchased, sealed and unused.

3. Exchange applicable for normal price only and not applicable for discounted/sale item.

4. Exchange applicable only with the same/other item and for equal or higher value product.

5. Exchange only allowed at the store of product purchased.

6. Exchange not applicable for free product/GWP.

7. Exchange not applicable for tested devices/tools at store, and used devices/tools.

8. To exchange a defective device/tools by visit the Customer Service Center for more information.

FOREO: www.foreo.com or Foreo Apps 
TYMO: [phone] 

9. Products purchased as part of a multi-items, set, kit or package must be exchanged in the condition of a set/kit/package.

10. Exchange policy not applicable for any purchase via Chat and Shop.

11. Sephora reserves the right to amend exchange policy without prior notice.