Post-Purchase Product Policy

Online Purchase

1. Post-purchase product assistance requests can be submitted within 14 days of delivery via email to [e-mail], and must include:
   - Order Number
   - Complete details of the affected product
   - Clear photo of the product
   - Full unboxing video without editing
2. Products must be in their original packaging, unused, and in the same condition as when received. 
3. This policy applies only to products purchased at normal price.
4. Replacement product requests must be made for the same product.
5. Free products or Gift With Purchase (GWP) items are excluded from this policy.
6. Devices or tools that have been used are not eligible for further processing.
7.  For concerns regarding defective devices, please contact our Customer Service Centers:
   

   - DYSON:

   Call Center: [phone]
   Whatsapp Chat: [phone]

   - FOREO:

   www.foreo.com atau melalui aplikasi FOREO

   - GHD:

   Email: [e-mail] 

   Whatsapp Chat: [phone]

   - SHARK BEAUTY: 

   Email: [e-mail] 

   Whatsapp Chat: [phone]

   - TYMO: [phone]

8. Products purchased as part of a set, kit, or bundle must be submitted in complete form.
9. Sephora reserves the right to revise this policy without prior notice. 
10. By shopping at Sephora Indonesia, you are considered to have understood and agreed to the terms outlined in this policy.

In-Store Purchase

1. Exchange within 14 days from the date of purchase with original receipt.
2. Products must be in their original packaging, unused, and in the same condition as when purchased.
3. This policy applies only to products purchased at normal price.
4. Replacement product requests may be made for similar or other products of equal or higher value.
5. Processing is only available at the store where the product was purchased.
6. Free products or Gift With Purchase (GWP) items are excluded from this policy.
7. Devices or tools that have been tested in-store or used are not eligible for further processing.
8. For damaged devices, please contact the following Customer Service Centers:

   - DYSON:

   Call Center: [phone]
   Whatsapp Chat: [phone]

   - FOREO:

   www.foreo.com atau melalui aplikasi FOREO

   - GHD:

   Email: [e-mail] 

   Whatsapp Chat: [phone]

   - SHARK BEAUTY: 

   Email: [e-mail] 

   Whatsapp Chat: [phone]

   - TYMO: [phone]

9. Products purchased as part of a set, kit, or bundle must be returned in their complete form.
10. This policy does not apply to purchases made through the Chat and Shop service.
11. Sephora reserves the right to modify this policy without prior notice.
12. By shopping at Sephora Indonesia, you are deemed to have understood and agreed to the terms outlined in this policy.